Terms & Conditions


1. General Information


1.1 All products sold through www.pawmula.com (herein referred to as ‘the Website’) are subject to these Terms & Conditions. www.pawmula.com is owned by Purple Cone (Private) Limited (a company duly registered incorporated under the laws of Sri Lanka, and having its registered office at 9/6, Independence Avenue, Colombo 07, Sri Lanka). ‘Pawmula’ is a registered trade name of Purple Cone (Private) Limited.

1.2 ‘User’ as stated herein shall mean a Registered User or a Guest.

1.3 By using the Website, whether as a Registered User or a Guest, you confirm and affirm that you have read, understood and that you agree to be bound by these Terms & Conditions and/or its modified/amended versions as at the time of use of the Website.

1.4 You also represent and warrant that you have the legal capacity to bind yourself to these Terms & Conditions.

1.5 All Users must be over 18 years of age.


1.6 The User hereby agrees that all information provided to Pawmula as required in the Website is true, accurate, current and complete.


1.7 The User agrees to the use of his/her personal information for the purposes of Pawmula providing its Services to him/her. Such use of personal information shall be in accordance with the Terms & Conditions.


1.8 The User hereby consents to the disclosure of the information that the User provides to all staff and representatives of Pawmula, as well as third party service providers such as delivery/courier personnel, and consents to Pawmula the use of such information provided for the purposes of receiving the services as contemplated in the Website.


1.9 Pawmula agrees to take all reasonable measures to ensure the safety of the information provided by the User.


1.10 Pawmula reserves the right, at its discretion, to cancel any account that:

     1.10.1 Is in the reasonable opinion of Pawmula contains inaccurate information; and/or

     1.10.2 Is determined as an account that may be used for fraudulent purposes.

1.11 By using the Website, and/or the products sold on it, you indemnify and hold harmless Pawmula, its related entity, employees, directors, officers, servants and contacts, from any cost, expenses, damages (inclusive of legal costs for any damages), for any inconvenience and/or injury, as a result of use of the Website and/or the products sold on it. 

1.12 The User hereby accepts that the recipient/s of product/s delivered by Pawmula as contemplated in the Website will be themselves or a consenting Nominee of the User who will willingly accept such products delivered and will comply with the terms of payments as stated in the Terms and Conditions.

1.13 The User hereby indemnifies and holds harmless Pawmula, its entity, employees, directors, officers, servants and contractors free from any liability that arises as a result of any claim for damages, expenses and costs, inclusive of legal costs, as a result of any claim by a Nominee as aforestated. 

1.14 The User hereby accepts that Pawmula may claim for any direct or indirect losses that arise as to the provision of inaccurate information or for nominating as recipient/s of product/s delivered by Pawmula any one or more unwilling third party.

1.15 Pawmula shall not be liable for any damages, loss or inconvenience of any form suffered whatsoever arising from the service provided.

1.16 Pawmula reserves the right to amend the Website, its contents and Terms and Conditions, at its discretion.


2. Orders

2.1 Pawmula shall check the accuracy of quality and quantity of all products dispatched from the Pawmula office. Users/recipients are deemed to have accepted the goods once the delivery is acknowledged and signed.

2.2 The User agrees that only the product/s ordered as contemplated in the Website shall be delivered to the User or his/her nominee.

2.3 The User agrees to provide a mobile number as the contact number when placing a product order, since the personnel in charge of deliveries would send a text message to the User once the order is dispatched, with regards to the delivery and order tracking process.

2.4 Your order is confirmed once you receive an order confirmation from Pawmula via email. If, for whatever reason, your order cannot be processed, you will be informed via the contact details you have provided.

2.5 The prices reflected on the website are subject to change at any time. However, the final cost of the product/s is quoted before the User confirms his/her order. The User’s continued use of the Website after the final cost is presented will constitute acknowledgement and full acceptance of the final cost.

2.6 All Products are subject to availability.


3. Delivery Information

3.1 Delivery is done free for all orders, island-wide. Please note that delivery is restricted within Sri Lanka.  

3.2 The personnel in charge of deliveries would send a text message to the User once the order is created on the delivery system. Pawmula endeavors to have all orders reach the intended User within 2 – 5 days of the order being placed.

3.3 Delivery must be acknowledged by the recipient via a digital signature.

3.4 In the event the User is not the recipient, the User shall ensure that a Nominee to receive the delivery is present at the delivery address at the time of delivery.

3.5 Deliveries shall not be made on Saturdays, Sundays and Public Holidays. Pawmula shall give advance notice (via email or phone) in the event that deliveries will not be made on any other days.

3.6 If the User does not answer the call made by the delivery personnel or is not available to receive the item being delivered, 2 further delivery attempts will be made.

3.7 If the delivery is unable to be completed after all attempts, the package will be returned to the Pawmula office (9/6, Thambiah Avenue, off Independence Avenue, Colombo 07). The intended User will have to collect it from this location. Collection could be done on Fridays between 10am and 6pm.

4. Payment

4.1 Payment for purchases done via the Website is to be made on a Cash-On-Delivery basis..

4.2 Upon receipt of the purchased product/s, Users are required to pay the delivery personnel the cost of the product/s and acknowledge the delivery by placing a digital signature.

4.3 The level of site security (SSL) used is 256 bit encryption. All pages on the website are secure.

5. Exchange & Refund Policy

5.1 For hygienic purposes , keeping the best interests of all pets and pet owners in mind, Pawmula does not engage in either an exchange or refund policy.

6. Trademarks and Copyrights

6.1 All material and contents used on the Pawmula website is the property of the owners of Pawmula (Purple Cone (Pvt) Ltd). No whole or partial replication of any material and contents appearing on the website should be reused, redistributed or modified without given consent from Pawmula.

6.2 Anyone using material and/or content of the website or its related social media without permission will be charged under the law.

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